Careers at 6N Systems

Interested in a career with 6N Systems? Please send your resume to jobs@6nsystems.com with the position title in the subject line.

Position: Software Architect/Lead Software Engineer

Summary:

The Software Architect/Lead Software Engineer will work closely with the CTO to design, architect, and develop a SaaS based application used in the long term care environment. In addition, the candidate will work with product management and other key stakeholders to develop requirements and design specifications. A successful candidate should be a highly motivated individual who is willing to take on challenging initiatives capable of working both independently and with others as a team. The 6N environment is fast paced, continually evolving and energetic. Engineers must be able to work in a team environment and use their skills to support both external clients and peers.

Essential Responsibilities:

• Design, code and debug applications in various software languages, primarily the C# .NET environment
• Support, maintain, and document software functionality
• Participate in the full lifecycle of application development
• Participate in iterative design and development process with tight deadlines that include accepting and managing feedback
• Answer and troubleshoot customers technical questions from incoming calls related to 6N Systems software
• Continually stay abreast of new technology

Qualifications:

• Bachelor's degree in Computer Science or related field
• Strong analytical and debugging skills
• Experience with design and development of large enterprise projects
• Strong object oriented fundamentals
• Expertise in professional software engineering practices and best practices for the full software development lifecycle
• Proficiency in the .NET, C#, and SQL

Position: Software Engineer

Summary:

The Software Engineer will work closely within a team of software engineers to design, architect, develop, maintain and test financial and clinical software applications used in the long term care environment. A successful candidate should be a highly motivated individual who is willing to take on challenging initiatives capable of working both independently and with others as a team. The 6N environment is fast paced, continually evolving and energetic. Software engineers must be able to work in a team environment and use their skills to support both external clients and their peers.

Essential Responsibilities:

• Design, code and debug applications in various software languages, primarily the C# .NET environment
• Front end graphical user interface designSupport, maintain, and document software functionality
• Participate in the full lifecycle of application development
• Participate in iterative design and development process with tight deadlines that include accepting and managing feedback
• Answer and troubleshoot customers technical questions from incoming calls related to 6N Systems software
• Continually stay abreast of new technology

Qualifications:

• Bachelor's degree in Computer Science or related field
• Computer Science Fundamentals in object oriented design
• Experience with design and development of large enterprise projects
• Knowledge of professional software engineering practices and best practices for the full software development lifecycle
• Proficiency in the .NET, C#, and SQL

Position: 6N Support Representative

Summary:

We are looking for a Customer Support Representative to answer our clients' technical questions pertaining to their use of our software. These questions cover four major areas of the software which includes financials, medical records, physician ordering and workflows. The Support Representative must provide friendly, easy-to-follow troubleshooting guidance to our clients. More complex technical questions may require research and outbound calls to clients at a later date to explain the issue. These questions may also require translating to user-friendly terminology that a customer can easily understand. Our environment is fast-paced, continually evolving and energetic. Customer Support Representatives must be able to work in a team environment and use their interpersonal skills to support both external clients and their peers.

Essential Responsibilities:

• Answer and troubleshoot customers technical questions from incoming calls related to our software
• Make outbound calls to proactively assist customers in their use of the software
• Assist customers with electronic billing, system adjustments and general financial questions.
• Walk clients through solutions pertaining to daily tasks, orders, and 3rd party interfaces
• Practice, study and test system usage between client callsAssist with writing documentation, user guides and online instruction sheets
• Diagnose network and computer hardware problems
• Continually stay abreast of new products and technology
• Support sales staff, implementation team and developers as needed

Competencies:

• One year or more customer service, or technical support experience
• Technical environment experience a plus
• Demonstrated competency in Windows based environment
• Excellent verbal and written communication
• Strong problem solving and analytical skills
• Ability to thrive in a lively working environment and multi-task
• The flexibility to work some weekends and other varied shifts as assigned

Experience and Education Required:

• Bachelor's degree in business or a related field

Desired:

• Technology experience (preferably software or Software-as-a-Service) background
• Healthcare and/or EMR experience